F&W Foods Pvt. Ltd. ("F&W Foods Pvt. Ltd.", "Company", "we", "our", or "us") respects the privacy of its business partners, suppliers, customers, website visitors, and other users ("Users"). This Privacy Policy explains how personal data is collected, used, stored, shared, and protected when Users interact with our website or engage with us for business purposes.
This Policy is framed in accordance with applicable Indian laws, including the Information Technology Act, 2000, related rules and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
1. Information We Collect
We may collect the following categories of information:
a) Personal and Business Information
- Name
- Email address
- Phone number
- Company name and designation
- Business identification details (including GST, where applicable)
Such information is collected when:
- Customers contact us through our website, mobile app or offline stores.
- Users register or onboard as suppliers, distributors, or business partners
- Apply for employment or professional engagement
- Participate in commercial discussions or transactions
b) Technical and Usage Information
- IP address
- Browser type and device information
- App/Website usage and interaction data
This information is collected automatically to ensure website functionality, analytics, and security.
2. Purpose of Collection and Processing
Personal data is collected and processed strictly for legitimate business purposes, including:
- Business communication and relationship management
- Supplier onboarding, vendor management, and partnerships
- Processing payments and commercial transactions
- Responding to enquiries and service requests
- Recruitment and hiring activities
- Compliance with applicable legal and regulatory requirements
- Website or App performance, analytics, and security enhancement
We do not process personal data for any purpose incompatible with the above.
3. Sharing and Disclosure of Information
Personal data may be shared on a need-to-know basis with:
- Payment service providers
- IT, hosting, cloud, and communication service providers
- Professional advisors (legal, accounting, compliance)
- Government authorities or regulators where required by law
All third parties are required to maintain confidentiality and implement reasonable security measures.
4. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Enhance user experience
- Remember user preferences
- Analyse website traffic and usage
Users may disable cookies through browser settings; however, certain website features may be affected.
5. Data Security
We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, loss, or alteration. While industry-standard measures are followed, Users acknowledge that no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
Personal data is retained only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, regulatory, or contractual obligations
Upon expiry of the retention period, data is securely deleted or anonymised.
7. User Rights
Subject to applicable law, Users have the right to:
- Request access to their personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data, unless retention is legally required
Requests may be made using the contact details provided below and will be addressed within timelines prescribed under law.
8. Children's Privacy
Our website and services are intended solely for business users and professionals. We do not knowingly collect personal data from individuals below 18 years of age.
9. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page, and continued use of the website shall constitute acceptance of the updated Policy.
10. Contact and Grievance Redressal
For questions, concerns, or requests relating to this Privacy Policy or personal data, please contact us at contact@fwfoods.com
Last Updated: May 2, 2026